novahand Store Order & Shipping Policy

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Thank you for choosing novahand Store. We are committed to getting your purchase to you quickly, safely, and with complete visibility along the way. The guidelines below explain how we handle orders and shipping so you can shop with confidence from the moment you check out until your package arrives at your door.

Order Processing

At novahand Store, each order receives our immediate attention. We prepare and process orders within 1–2 business days, Monday through Friday, excluding federal holidays observed in the United States. Orders placed before 2:00 PM Eastern Time are typically dispatched the same business day whenever possible. As soon as your package leaves our facility, we will send you a confirmation email with a unique tracking number so you can monitor its progress in real time.

Domestic Shipping (United States)

We provide multiple shipping options within the United States to fit your timeline. Delivery periods below begin once your order has been dispatched from our warehouse.

Method	Delivery Time	Cost
Standard Shipping	7–12 business days	$5.99 USD
Expedited Shipping	2–3 business days	$14.99 USD
Overnight Shipping	Next business day	$29.99 USD
Free Standard	7–12 business days	FREE

Delivery estimates are calculated in business days and may run longer during peak periods, including holidays or severe weather conditions.

International Shipping

novahand Store is pleased to ship to Canada, the United Kingdom, Australia, and selected European Union countries. International orders generally arrive within 7–14 business days after dispatch. Please note that any import duties, customs charges, or local taxes are the sole responsibility of the recipient and are not included in the purchase price or shipping fees.

Order Tracking

We are dedicated to complete transparency. A tracking number will be sent to your email as soon as your order is dispatched. If you have not received a tracking update within 3 business days of your order confirmation, please contact our customer support team so we can assist you.

Address Changes

If you need to correct your shipping address, please notify us within 1 hour of placing your order by emailing us with your order number. Although we will make every effort to accommodate changes requested after that window, we cannot guarantee that an address can be modified once your order has entered processing.